Enable a WhatsApp ordering system for any industry
Guide customers through a smooth purchasing journey by accepting orders directly on WhatsApp.
Accept customer orders on WhatsApp
Make ordering simple, fast, and convenient by keeping customers on a single channel. WhatsApp ordering allows customers to browse products, place orders, and complete purchases directly within WhatsApp. With Infobip’s WhatsApp ordering system, you can automate the entire process, from catalog browsing to order confirmation – all within a single chat.
Easily customize WhatsApp ordering journeys
- The customer scans a QR code, clicks a link, or messages your business.
- A chatbot or automated flow greets the customer.
- The customer browses a product catalog, menu, or service list using interactive WhatsApp messages.
- The customer selects items, confirms quantities, and provides delivery or pickup details.
- The system receives the order, processes it, and sends a confirmation or receipt.
- Optionally, send payment links, tracking updates, or reorder reminders.
Keep customers informed after they order
Improve the post-ordering experience with WhatsApp Utility messages and Business Calling support.
Notify customers when:
- Orders are confirmed or processed
- Shipments are dispatched or out for delivery
- Pickup or delivery is ready
- Reorder opportunities or repeat purchase reminders are available
- Customers need extra support via voice calls with your team through the WhatsApp Business Calling API
This combination of automated messages and call support allows businesses to handle complex issues, provide reassurance, or offer personalized assistance without forcing customers to leave WhatsApp. Automating these updates helps reduce inquiries, build trust, and increase repeat business.
Key capabilities of a WhatsApp
ordering system
Product catalogs in chat
Showcase items using WhatsApp product messages so customers can learn more before ordering.
Smart automation with bots-turned-agents
Use AI or bots-turned-agents to confirm orders, handle FAQs, guide purchase decisions, and enable 24/7 self-service.
Easy integration with your systems
Connect WhatsApp ordering with your POS, CRM, eCommerce platform, or inventory system.
Fully compliant and scalable
Meta-approved messaging, GDPR-ready infrastructure, 800+ telco connections, and enterprise-level reliability.
Make ordering effortless for
every business type
Build your ordering WhatsApp Flows
Design fully automated ordering journeys directly within a single chat using WhatsApp Flows. Guide customers step-by-step from browsing products or menus to confirming their orders.
- Personalize the experience with interactive messages, quick replies, and list messages.
- Automate repetitive tasks like confirmations, reorder reminders, and notifications.
- Integrate WhatsApp Payments to allow customers to pay securely without leaving the chat.
- Use AI to suggest products, upsells, or handle customer queries instantly.
Build your own WhatsApp ordering bot
Automate orders at scale with no-code chatbot builder.
Your WhatsApp ordering bot can:
- Navigate customers through menus and product lists
- Recommend items and upsell based on past behavior
- Collect order details automatically
- Answer FAQs instantly
- Handoff to a live agent when needed
Infobip WhatsApp API: Integrate ordering in minutes
Use the WhatsApp API to create advanced ordering workflows.
- Automate order confirmations and status updates
- Trigger product messages and personalized recommendations
- Enable fast reorders with one-tap shortcuts
- Sync order data with your CRM, POS, or eCommerce store
- Build flows visually without coding, or extend with API for full control
Expand your tech stack with multiple integration options for WhatsApp
Easily implement the WhatsApp Business Platform into your existing tech stack and add on new integrations to build your B2C communication strategy.
Benefit from enabling ordering with WhatsApp and Infobip
Interact on a single channel
Let customers browse items, ask questions, and place orders without ever leaving WhatsApp.
Easy-to-use rich messaging
Send menus, catalogs, receipts, PDF invoices, list messages, and interactive product messages.
Order from anywhere
Customers can place orders instantly, anytime and from any location.
Multiple entry points
Use QR codes, website widgets, or click-to-WhatsApp ads to bring customers straight into your ordering flow.
Built for global scale
With 800+ direct telco connections and presence in 190+ countries, Infobip guarantees reliable, compliant WhatsApp ordering for businesses of any size.
Enterprise-grade compliance
With 40+ global data centers, strict security standards, and deep regulatory expertise, Infobip ensures your WhatsApp ordering system remains fully compliant and consistently delivered.
Explore the tools you need to enable WhatsApp order messages
Automate and personalize interactions on WhatsApp to include the ordering process. With our robust platform, you can craft and build message flows and chatbots that help guide customers through their purchasing journey.
Get to know your customer
Build message flows
Accept orders over a chatbot
