Automate WhatsApp appointment bookings for your business needs 

Let customers book, reschedule, and cancel appointments in seconds – no calls, no queues. 

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Allow customers to book appointments over their favorite channel

WhatsApp enables you to provide customers with booking options that help them avoid call queues and quicken the process.

Your customers want to interact with your business over WhatsApp. Offer them more interactions and possibilities by adding appointment booking to your self-service options.

How WhatsApp appointment booking works 

An instant, efficient scheduling experience within the app over AI-powered chatbots, live agents, or a combination of both. 

STEP 1

Scan, click & start

Customer clicks ‘Book now’ through QR code, Click-to-WhatsApp ad, or website/social media widget.

STEP 2

Pick a timeslot

WhatsApp chatbot presents available timeslots. 

STEP 3

Booking confirmed

Customer selects their preferred slot and booking is automatically created in customer data platform or your CRM. 

STEP 4

Auto reminders sent

Customer clicks ‘Book now’ through QR code, Click-to-WhatsApp ad, or website/social media widget.

STEP 2

Live agent handover

WhatsApp chatbot presents available timeslots. 

Benefits that deliver real results 

Infobip’s WhatsApp appointment booking system makes scheduling simple, automated, and reliable, while driving measurable results. 

Automated scheduling

Reduce manual work with chatbot-based scheduling and cut agent workload by up to 60%

Live agent handover

Efficiently handle exceptions and complex bookings without disrupting the workflow.

Interactive messages

Use list messages and reply buttons for fast, easy selection.

Pre-approved templates

Send automated confirmations, reminders, and rescheduling messages, reducing no-shows by up to 40%.

Omnichannel failover

SMS, email or any other preferred channel fallback ensures no booking is missed.

24/7 self-service

Allow customers to book anytime, anywhere.

A smarter way to manage appointments 

Stay ahead with the latest features in WhatsApp appointment booking. 

Flows 

Guide customers through end-to-end within WhatsApp. Combine automation and personalization for faster, more satisfying experiences. 

List messages 

Present customers with a clear set of options, such as available time slots or services, making it easy for them to select their preferences quickly.

Interactive reply buttons

Enable customers to confirm appointments, reschedule, or take other actions with a single tap, streamlining the booking process. 

Business calling 

Connect directly with customers through voice or video calls inside WhatsApp for complex bookings or personalized support, ensuring smooth handovers from automation to live assistance. 

WhatsApp Business appointment booking for every industry 

Every industry has its own way of booking – WhatsApp makes them all easier. 

WhatsApp appointment booking delivering real value  

Insights that reveal how WhatsApp improves scheduling efficiency and business outcomes. 

Apollo 24|7: Digitally transforming the healthcare CX with a unified omnichannel approach .

  • 95%

    omnichannel message delivery rate .

  • 72%

    increase in average revenue per order using WhatsApp Flows .

  • 15%

    higher conversion rate .

Carsome: Lead conversion up by 10% with omnichannel customer experience and real-time support .

  • 10%

    improvement in lead quality .

  • 7%

    increase in leads confirming appointments . 










	


	

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	FAQs about WhatsApp appointment booking